Booking, Cancellation & Refund Policy

Bookings may be requested by telephone, messaging services, email or through the website contact form. A booking is confirmed only when written confirmation is received from Prode Tours Società Cooperativa.

Payment may be requested in advance or at the time the service is provided, according to what is agreed during booking. Deposits and balances may be paid in cash, by credit card or by bank transfer.

Cancellations made ten (10) days or more before the scheduled service date are entitled to a full refund of the amount paid.

Cancellations made within ten (10) days and up to forty-eight (48) hours before the scheduled starting time are entitled to a partial refund.

Administrative, booking and operational costs, which generally amount to approximately thirty percent (30%) of the total booking value, are non-refundable.

Cancellations made less than forty-eight (48) hours before the scheduled service are not entitled to any refund.

Subject to availability, services may be rescheduled even within forty-eight (48) hours of the scheduled starting time. In that case, the full booking amount may be retained for the rescheduled service.

Failure to appear at the agreed pick-up place and time without prior notice is considered a no-show and does not entitle the customer to any refund.

In the event of serious travel disruption, including flight cancellations or port closures, Prode Tours Società Cooperativa may assess the circumstances on a case-by-case basis.

Cancellation or rescheduling requests should be communicated as soon as possible through the same contact channels used for the booking or through the official contact page. The effective timing is determined by when Prode Tours receives the communication.

This page summarises the official booking, cancellation and rescheduling rules. The complete Terms and Conditions of Service remain applicable, including the governing-language, responsibility, passenger-conduct, luggage and force-majeure provisions.

A cancellation or change takes effect when Prode Tours receives the communication. Deadlines are calculated in the Europe/Rome time zone. The written proposal may identify a specific operational contact channel; the customer should retain proof of sending.

Where the partial-refund period applies, the written proposal or confirmation will state the exact non-refundable amount or calculation method. The reference to approximately 30% describes the general administrative, booking and operational component and does not prevent a clearer booking-specific amount.

Approved refunds are normally returned through the original payment method within 14 days after approval. A different method may be agreed. Processing by banks, card networks or an external supplier may require additional time, without affecting mandatory statutory deadlines.

Depending on the service, passenger transport may fall outside the ordinary distance-contract withdrawal regime, while leisure services for a specific date or period may be subject to a statutory exception. The applicable position is communicated before confirmation and mandatory consumer rights remain unaffected.

Complaints may be sent to Info@prodetours.com or by PEC to prodetours@legalmail.it. Prode Tours aims to provide a substantive response within 15 working days. Consumers may also use a competent recognised alternative dispute resolution body.