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Cancellation & Rescheduling Policy

Full Refund

Cancellations made 10 days or more before the scheduled experience are eligible for a 100% refund of the amount paid.
This allows us to release vehicles and services with no loss.

Partial Refund

Cancellations made 10 days or more before the scheduled experience are eligible for a 100% refund of the amount paid.
This allows us to release vehicles and services with no loss.

Within 48 Hours of the Experience

Cancellations made less than 48 hours before the scheduled start time are not refundable.
At this stage, vehicles, drivers, and services are already committed and cannot be reassigned.

However, we offer a more flexible option whenever possible.

Full Refund

Cancellations made 10 days or more before the scheduled experience are eligible for a 100% refund of the amount paid.
This allows us to release vehicles and services with no loss.

Partial Refund

Cancellations made 10 days or more before the scheduled experience are eligible for a 100% refund of the amount paid.
This allows us to release vehicles and services with no loss.

Exceptional Circumstances

Cancellations made less than 48 hours before the scheduled start time are not refundable.
At this stage, vehicles, drivers, and services are already committed and cannot be reassigned.

However, we offer a more flexible option whenever possible.

Questions? Have A Look

Find quick answers to common questions about our luxury experience and private transfers

Can I customize my route or experience?

Yes. Every experience can be tailored to your preferences; timing, stops, special requests, and overall pace of the journey

What is included in the price?

Our rates include a private Mercedes vehicle, professional driver, fuel, tolls, and standard parking where needed. Entrance tickets, meals, licensed tour guides, and gratuities are not included unless specifically requested in your proposal

Are your drivers licensed and do they speak English?

All our drivers are fully licensed professionals and speak English. On request, we can also arrange other languages through licensed guides or external collaborators

How far in advance should I book?

We recommend booking as early as possible, especially for high season and multi-day itineraries, so we can guarantee availability and the ideal vehicle for your party

Do you also offer airport and port transfers?

Yes. We provide private transfers to and from Rome airports, Civitavecchia port, and other key destinations in Italy, which can be combined with sightseeing experiences on the same day

Can I book a driver for several days?

Absolutely. Many guests choose a dedicated driver for their entire stay, allowing maximum flexibility and continuity throughout their journey

What happens if my flight or train is delayed?

We monitor your arrival details and adjust the pick-up accordingly. A grace period is always included; any additional waiting time will be communicated clearly and agreed with you in advance

Are your services suitable for families and children?

Yes. Our vehicles are spacious and comfortable for families, and child seats can be arranged on request at the time of booking

How do payment and cancellations work?

Payment terms and cancellation conditions depend on the type of service (transfer, day tour, multi-day itinerary). You will receive all details clearly outlined in your quote and confirmation before you finalize the booking

Can you arrange extra services such as guides, photographers, or special experiences?

Yes. Through our network of licensed guides, photographers, videomakers, and selected partners, we can enrich your journey with private guided visits, photo shoots, winery experiences, and other bespoke services, always centred on your comfort and style

Your Tailor Made Italian Journey Awaits

Let us create an experience that reflects your way of traveling

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